Returns and refunds
You can request the return/exchange of the purchased product within 14 days from the delivery date.
It is possible to ask for a refund or for a size/product exchange.
For orders above 300 EUR, 450 CHF, 450 USD, 400 GBP, Sease pays the return costs for the first return request, or the first product/size change.
Sease Customer Care will book the return shipment for you.
To submit your request, please send an e-mail to firstname.lastname@example.org with the following information:
- Returned product (example: SC030 TN071, NAVY BLUE, 3XL)
- For exchange requests: please specify the new item (name, color, size)
- For exchange request: specify the new size or new color or new product
- Return shipping option:
- Self-delivery of the package to a UPS Access Point (Sease will send the return label by e-mail)
- UPS package collection at provided address (UPS will bring the return label)
For EXTRA-EU returns, Sease Customer Care will send the proforma document to the Buyer through e-mail. The proforma has to be printed in 3 copies and given to the courier.
The Buyer is requested to insert the returned product in the Sease box received. If the box is no longer usable, it is possible to use any other box (please remove any barcode and label).
Return timing and return conditions: returns from an EU country usually take 1/3 working days. Returns from a non-EU country usually take 3/6 working days.
The refund or the exchange shipment will take place after verifying the returned product. For more information please look at the document General Terms of Sale.